Met my customer, Ms L this morning. I was introduced to Ms L through his brother who worked in Citibank at that time. And how I knew his brother? I walked into Citibank one day, approached this guy who was just come out from the elevator. Total stranger (don’t know where I got that courage) After a few follow up, he asked me to share my proposal to his sister.
Ms L and husband have their own company doing renovation. I met her a couple of times before some proposals were firmed up. And the last call, was the husband Mr C. It wasn’t easy to meet up with Mr C. After a few attempts to arrange an appointment, I waited one evening for Mr C to come home. Presented all proposals for his family’s protection plan, and he said “will you like other agents I met, work few years, do well and never in contact?”, I knew for whatever answer I gave, it won’t be enough to prove anything. So I just said “let’s see, and I’ll do my best!”
15 years now, I’m still their only insurance advisor. Seeing their children grown up, going into college soon. I’m blessed.
Yes, I’ve helped to secure a great family protection plan for them. But what they’ve helped me, not only to earn a commission, but they’ve make me realise, this industry is indeed an industry worth building to not only have customers but also friendship.
It doesn’t take an industry recognition to be able to serve well. It takes heart and passion.
To all insurance advisors, you’re the best, never let the company set the standard on how you want to serve your customers. If you want the recognition, chase them. If you don’t want any recognition, it doesn’t make it any lesser in serving your customers.
#lifeinsurance #echelonwa
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